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FAQ

At AZ Publishers we believe in transparency and good communication. Below are answers to questions that address the most common concerns.

What are your payment terms?

We typically require a deposit upfront, with the remaining balance due upon completion of the project. The exact payment terms may vary depending on the scope and duration of the project. We accept various payment methods, including , PayPal, bank transfers (repeat customers recommended), and other secure online payment platforms. We take Zelle, PayPal and Deel.com. We are open to third party platforms you may feel comfortable using for payment but additional fees  will apply such as UpWork.com. 

How do I request edits or revisions to the completed work?

If you require edits or revisions to the completed work, simply reach out to us with your specific requests. We offer a complimentary revision period during which we will address any feedback or concerns you may have. Once the revisions are complete and you are satisfied with the final outcome, we will consider the project closed.

Do you offer any guarantees on your services?

Yes, we are committed to ensuring your satisfaction with our services. We offer a satisfaction guarantee, which means if you're not completely satisfied with the quality of our work, we will work with you to make it right. Additionally, we guarantee confidentiality and privacy regarding your project and personal information.

Can I edit the scope of work once the project has started?

We understand that projects may evolve over time, and we are flexible to accommodate changes to the scope of work. However, any modifications to the scope may impact the timeline and cost of the project. We will work closely with you to assess the changes and provide transparent communication regarding any adjustments needed.

How are changes to the scope of work handled?


If you wish to make changes to the scope of work during the project, we will evaluate the impact on the timeline and cost. Depending on the nature of the changes, we may provide a revised estimate and timeline for your approval before proceeding. We strive to ensure that any modifications are seamlessly integrated into the project without compromising quality or deadlines.

How are changes to the scope of work handled?


If you wish to make changes to the scope of work during the project, we will evaluate the impact on the timeline and cost. Depending on the nature of the changes, we may provide a revised estimate and timeline for your approval before proceeding. We strive to ensure that any modifications are seamlessly integrated into the project without compromising quality or deadlines.

Do you offer a free trial?


We do not prepare free work. However, clients can enjoy a  7-15% discount on their second service. Please inquire at the contact us page for the scope of work covered for first time clients and if any promotional discounts are being offered.

What happens if I need to cancel or postpone the project?

If you need to cancel or postpone the project for any reason, please notify us as soon as possible. Depending on the stage of the project and any incurred costs, cancellation or postponement may incur fees. We will work with you to minimize any financial impact and reschedule the project as needed.

What if I have additional questions or concerns not addressed here?

If you have any further questions or concerns regarding our payment terms, guarantees, or editing processes, please don't hesitate to contact us. We are here to assist you and ensure a smooth and satisfactory experience with our services.

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